Cannabis Wholesale Refund Policy — STIIIZY AllInOne
Our cannabis wholesale refund policy is built to protect licensed dispensaries and wholesale partners across all legal markets. Before placing your first bulk order, review the complete terms below. For questions, visit our wholesale contact page or browse STIIIZY’s official product catalog to confirm product details before ordering.
Why Our Cannabis Wholesale Refund Policy Matters
Operating a compliant wholesale supply chain in the cannabis industry requires clear expectations on both sides of every transaction. Our cannabis wholesale refund policy establishes those expectations upfront so that licensed dispensaries can order with confidence and resolve any issues quickly. Every wholesale account accepted through STIIIZY AllInOne is covered by this policy from the date of first delivery.
30-Day Return Window
Returns must be initiated within 30 days of confirmed delivery. Orders received beyond that window are no longer eligible for a refund or exchange. All return requests must include your original wholesale order number, the SKUs being returned, and the reason for the return. Requests submitted after the 30-day period will be reviewed on a case-by-case basis at the sole discretion of your account manager.
Eligibility Requirements
To qualify for a return, products must meet all of the following criteria:
- Products must be unopened and in their original sealed packaging
- No labels, barcodes, or tamper-evident seals may be broken or removed
- Products must not show evidence of heat damage, moisture, or mishandling after delivery
- Returns must include all original accessories or components included in the shipment
- Proof of purchase (wholesale invoice or order confirmation) must accompany all returns
Non-Returnable Product Categories
The following categories are exempt from standard return eligibility:
- Opened or used vape pods, disposable devices, or batteries
- Products with broken seals, missing packaging, or missing accessories
- Custom or special-order wholesale lots negotiated outside standard catalog pricing
- Clearance or promotional items purchased at discounted wholesale rates
- Perishable or temperature-sensitive products that have been accepted by the receiving party
- Products where the original batch/lot number has been removed or altered
How to Request a Refund
To initiate a return, complete the following steps:
- Contact your dedicated wholesale account manager or use our wholesale support form
- Provide your order number, affected SKUs, quantity, and reason for return
- Receive a Return Merchandise Authorization (RMA) number — do not ship products without an RMA
- Package items securely in original packaging and ship to the address included with your RMA
- Email your tracking number to our returns team within 24 hours of shipment
Refund Processing Timeline
Once your return is received and inspected, we will notify you of approval or denial within 3 business days. Approved refunds are credited back to the original payment method within 5–7 business days. Credits may also be applied toward a future wholesale order at your account manager’s discretion. Late or missing refunds should be reported directly to our billing team via the contact page. We aim to process every approved refund as quickly as possible to minimize disruption to your dispensary operations.
Defective and Damaged Shipments
Products damaged during shipping are handled separately from the standard return process. Notify your account manager within 72 hours of delivery with photographs of the damaged packaging and products. We will arrange a replacement shipment at no additional cost. Transit damage claims submitted after 72 hours may not be eligible for replacement. We take full responsibility for all shipments until they are signed for at your delivery address.
Shipping Costs for Returns
Wholesale accounts are responsible for return shipping costs unless the return is due to a fulfillment error on our part or a confirmed product defect. We recommend using a trackable, insured shipping method for all returns. STIIIZY AllInOne is not responsible for returns lost or damaged in transit without proof of shipment. Return labels are provided at no charge when the return is initiated due to our error or a quality issue with the products received.
Account Standing and Return Limits
Wholesale accounts with a return rate exceeding 10% of total order volume over a 90-day period may be subject to a hold on new orders pending review. Our team will work with high-volume accounts individually to understand return patterns and resolve underlying issues. Accounts flagged for potential misuse of our cannabis wholesale refund policy will receive written notice before any account action is taken.
Policy Updates
STIIIZY AllInOne reserves the right to update this cannabis wholesale refund policy at any time. Active wholesale accounts will be notified of material changes via email at least 14 days before any updates take effect. Continued placement of orders following notification constitutes acceptance of the revised policy terms. Historical versions of this policy are available upon request from your account manager.
Frequently Asked Questions
Who qualifies to make a return?
Any dispensary or B2B wholesale account in good standing with an active account may submit a return request, provided the product and timing qualify under our policy terms. New accounts must complete their first full order cycle before return privileges are activated.
Can I exchange products instead of requesting a refund?
Yes. Exchanges are available for unopened products within 30 days and for defective items within 72 hours of delivery. Contact your account manager to discuss available replacement inventory before submitting an exchange request. Exchanges are fulfilled from current in-stock catalog inventory only.
How are refunds handled for multi-SKU orders?
Refunds are processed per SKU. You may return only a portion of your order as long as the returned items are unopened and fall within the 30-day window. Partial returns are processed at the unit price listed on your original wholesale invoice, minus any volume discount tiers that no longer apply to the adjusted quantity.
What if my account manager is unavailable?
Use our wholesale support contact form to submit your return request directly to our fulfillment team. All return requests receive a response within one business day during standard operating hours, Monday through Friday 9am–5pm Pacific.
Understanding our cannabis wholesale refund policy is essential for every dispensary looking to build a reliable procurement process. When you partner with STIIIZY AllInOne, our cannabis wholesale refund policy ensures that any order discrepancies, quality issues, or shipping errors are resolved fairly and efficiently. We designed this cannabis wholesale refund policy to be transparent so that B2B buyers can place large orders without uncertainty about recourse options.
Is the cannabis wholesale refund policy the same for all states?
Yes. Our cannabis wholesale refund policy applies uniformly to all active wholesale accounts regardless of state. However, individual state regulations may affect the logistics of return shipments. Your account manager will advise on any state-specific requirements when processing your return under our cannabis wholesale refund policy.
How does the cannabis wholesale refund policy handle short shipments?
If your order arrives with fewer units than invoiced, our cannabis wholesale refund policy classifies this as a fulfillment error. Short shipments are corrected by issuing a replacement for the missing units or issuing a credit equal to the invoiced value of the shortage. Report all short shipments within 48 hours of delivery confirmation for fastest resolution.